Mayflower Transit: Full HGM research

Research context and what to verify

The October 7 review pass distinguishes national-brand listings from reviewer-named agents and mixed-company accounts. Federal records retain their separately stated dates. Review accounts do not establish which company was responsible for every part of a move.

Company and federal identity

Legal name: Mayflower Transit LLC
USDOT: 125563
MC number: MC-2934
Headquarters listed by FMCSA: Fenton, Missouri
Federal entity type: Carrier / Freight Forwarder / Broker
FMCSA status displayed in the September 20, 2026 profile: Active.
Federal information is retained from that review and was not reverified for this layout update.

FMCSA records show motor carrier, broker, and freight-forwarder household-goods authorities.

Mayflower’s federal identity also includes FF-7137 and the DBA / historical name AERO MAYFLOWER TRANSIT COMPANY. Verify current names, authority types and status against the matching federal record.

Federal registration information is not a government recommendation or a promise about service. Broker status alone is not a red flag or a measure of service quality.

How the company works

Mayflower is a long-established moving brand offering interstate household moving through a nationwide network. The company advertises long-distance moving, packing and unpacking, storage, vehicle shipping, specialty moving, and related services. Mayflower states that it was founded in 1927 and is part of UniGroup.

Mayflower operates through a network structure, and its own site notes that local moving services can be provided by agents under their own businesses and brands. Consumers should confirm the agent/legal entity involved in their specific shipment and understand which party is responsible for each part of the move.

The Mayflower brand and the agent handling your shipment may be different legal entities. The specific parties involved determine who performs the services and who handles questions, billing, or claims for your move.

Company-advertised services

Availability and what is included depend on the specific move and written estimate.

• Long-distance interstate moving
• Packing and unpacking
• In-transit and longer-term storage
• Vehicle shipping
• Specialty-item moving
• Custom crating
• Debris removal
• Small-move services through Snapmoves

Review evidence

Review scope and dates

HGM reviewed accessible public entries on Trustpilot and ConsumerAffairs on October 7, 2026. The evidence record below retains 12 selected accounts: six from each platform. Eleven inform the summary; one mixed-company account is retained for transparency but excluded from the summary. Publication dates run from June 12, 2025 to October 3, 2026; an updated complaint is counted once. Publication dates are not necessarily moving dates.

This is a purposive, limited sample, not an exhaustive census, random sample or estimate of customer outcomes. Counts refer to HGM’s retained account records, not platform totals. Distinct postings do not prove independently verified customers or events. HGM does not infer frequency, network-wide performance or a rating from this sample.

Trustpilot account record

Source: Trustpilot’s mayflower.com listing, linked in Sources below. Each display name and publication date identifies the entry; individual-review permalinks could not be retrieved. Brief paraphrases follow.

• L Chewning — September 3, 2026; experience August 29, 2026: protective wrapping, placement and reassembly praised. Servicing entity unspecified.
• Gemini — July 15, 2026; experience July 1, 2026: delayed delivery and unclear updates. Actual carrier unspecified.
• william bennett — June 6, 2026; experience April 20, 2026: timing and communication praised; loss/damage and logistics disputed. Names Corrigan/Premier.
• Pamela Burke — May 29, 2026; experience May 18, 2026: mixed-company account naming an Allied/Browning truck. Excluded from summary attribution.
• Inna Robbins — April 9, 2026; experience September 11, 2025: missing/damaged property and reimbursement dispute. Claims entity unclear.
• Mike — March 4, 2026; experience March 31, 2025: damage, inspection delay and denied claim; describes a Mayflower claim.

ConsumerAffairs account record

Source: ConsumerAffairs’ Mayflower Transit listing, linked in Sources below. Locators are display names and publication dates; these are short paraphrases, not verified findings.

• Yecenia — October 3, 2026: broken belongings and disputed compensation.
• Abigail — September 24, 2026: accommodating agent, punctual crews and careful handling.
• Laurel — August 24, 2026: crews and administration praised; tracking criticized.
• Mary — August 21, 2026: sofa damage and disputed offer; names Nilsen/Mayflower.
• Joshua — May 13, 2026, updated June 16, 2026: inspection delay and parking fee disputed; update reports reimbursement and resolution.
• Arny Blair — June 12, 2025: coordinator contact and punctual service praised; minor damage noted.

Attribution and duplicate screening

These are accounts placed on national-brand listings, not proof that Mayflower Transit LLC performed every reported service. Agent names above are reviewer-reported, not verified against estimates or Bills of Lading. No standalone local-agent rating is pooled into this summary. The evidence does not cleanly allocate responsibility between booking agent, hauling company, destination agent and national brand.

Matching narratives appeared across the two platforms: Trustpilot Gemini / ConsumerAffairs Christian (July 15, 2026); william bennett / william (June 6, 2026); Pamela Burke / Pam (May 29, 2026); and Inna Robbins / Inna (April 9, 2026). Each matching pair is treated as one account, not independent corroboration. Unrelated business reviews and bystander comments were excluded. Shared-parent UniGroup ratings and company-selected testimonials were not used to infer Mayflower review trends.

What the evidence supports

The overview uses neutral account-based language. Careful handling is supported by Chewning and Abigail; coordination by William, Abigail and Arny. Damage or claims experiences appear in Mike, Inna, William, Mary, Yecenia and Joshua, with Joshua’s later resolution preserved. Gemini and Laurel support contrasting delivery/update experiences. The service-charge concern rests on Joshua’s account; the excluded mixed-company account is not used to establish a pricing trend. This evidence does not establish a general pattern of estimates increasing, nor a rate of any outcome.

Source pages can change, and authors’ identities, shipment documents and events were not independently verified. Federal and operational material elsewhere on this page retains its separately stated dates; this review pass did not reverify federal status.

Earlier evidence retained for transparency

The historical notes below remain as a record of prior research. They do not supply the fresh overview’s evidentiary basis and should not be counted as additional corroboration.

HGM's earlier research on Mayflower noted favorable comments about crews, professionalism, and moves that went as planned, as well as comments about damage and claims, changes to the quoted price, and tracking or delivery timing. These are individual reviewers' accounts, not verified events, and they don't show how often any issue occurs.

The original sources for these notes weren't kept, so HGM can't show how often each theme appeared or whether a comment concerned Mayflower itself or the local agent that handled the move.

What to verify for your move

• Company and agent responsibilities: Match the legal names and federal identifiers on the estimate and Bill of Lading, and confirm who handles each part of the shipment.
• Estimate and inventory: Confirm the estimate type, the inventory and services it covers, and what could change the price. If your estimate is binding, check its terms rather than assuming every quote is binding.
• Included and optional services: Confirm packing, loading, unloading, furniture placement, and any additional charges. If you need storage or vehicle shipping, check the separate terms and costs.
• Delivery and communication: Confirm the delivery window, your move coordinator or contact, and how schedule changes will be communicated.
• Valuation and protection: Check the valuation option selected in your paperwork, including whether Full-Value Protection applies, its cost, limits, and exclusions. Do not assume it is included.
• Claims: Confirm the claims contact, procedure, and applicable deadlines.

The questions above help clarify the responsibilities, services and terms relevant to the reviewed accounts.

Sources and transparency

Company information and regulatory status may change. Verify current authority, insurance, and registration directly with FMCSA before booking.

HGM has no financial or commercial relationship with this company as of September 20, 2026. This company has not sponsored, approved, or endorsed this page.

This is an independent HGM company profile. HGM researches company information using public regulatory records, company-published information, and other available sources. Information can change, so consumers should verify important details before booking.

How HGM researches mover profiles

Corrections Policy

Other HGM options

Review your quote for an independent look at the paperwork, inventory and questions to ask. The mover does not receive or control HGM’s findings.

You can request to hear from Mayflower Transit. The request is limited to this company, and a response is not guaranteed.

Source links and HGM policies

• FMCSA SAFER company snapshot
• FMCSA Motus licensing and insurance search
• FMCSA SMS safety overview
• FMCSA UCR record
• Mayflower about page
• Mayflower long-distance moving
• Mayflower storage and quote process
• Trustpilot — Mayflower review listing; accessed October 7, 2026
• ConsumerAffairs — Mayflower Transit review listing; accessed October 7, 2026

HGM research methodology · Corrections policy · Dispute process

Corrections and transparency

Learn how HGM reviews corrections · Dispute process