Independent HGM Company Profile
North American Van Lines
HGM reviewed identified public sources on the date shown. This label is not an endorsement, recommendation, or safety certification.
What reviewers mention
Feedback includes praise for packing and loading teams, alongside accounts of delivery delays and belongings arriving in separate shipments. Some reviewers describe difficulty obtaining firm updates, while others report damaged or missing items and disputes over claims. One retained account reports eventual reimbursement after a prolonged problem. North American works through an agent network, so check the agents assigned to your move and ask how shipment capacity, delivery commitments and claims will be handled.
- Packing and loading teams
- Positive individual-driver experiences
- Delayed or split deliveries
- Communication and shipment updates
- Damage, missing items and claim disputes
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Compare the company name and federal identifiers on your paperwork.
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- Legal name
- North American Van Lines Inc.
- USDOT
- 70851
- MC / FF identifiers
- MC-107012 · FF-54052
- Operating structure
- National agent network
- Federal roles
- Carrier / freight forwarder / broker
- Federal review
- HHG carrier and broker authority; freight-forwarder authority excludes household goods. SAFER data: October 6, 2026.
Confirm who handles your move and what happens if the assigned truck cannot carry the entire shipment.
Before you book with North American Van Lines
Check your assigned agents
Identify the origin and destination agents and the carrier named on your bill of lading.
Confirm capacity and special handling
Have the survey account for every item, including anything needing crating, and ask what happens if the assigned truck cannot take the full shipment.
Clarify the complete-delivery commitment
Ask how overflow shipments affect the delivery window, delay compensation and any storage or additional-handling charges.
Get the claims process in writing
Confirm valuation coverage, inventory checkoff procedures and the contact responsible for missing-item or damage claims.
HGM overview
North American is a national agent-network van line. Its federal record includes household-goods carrier and broker authority, while its freight-forwarder authority excludes household goods. Identify the origin and destination agents and the carrier responsible for the shipment on your paperwork.
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