North American Van Lines: Full HGM research

Research context and what to verify

Use the dated federal record and your own documents to identify each company’s role. Consumer accounts describe reported experiences, not how often an outcome occurs.

Federal identity and authority

North American Van Lines Inc., DBA North American Moving & Storage, is USDOT 70851 / MC-107012 / FF-54052. SAFER retrieved October 7, 2026 displays data as of October 6: an active USDOT account, no out-of-service date, and carrier, freight-forwarder and broker entity types. Household-goods authority is motor carrier and broker. Additional authority covers carriage, brokerage and freight forwarding of property excluding household goods.

The displayed FF-54052 authorization is not household-goods freight-forwarder authority. The entity-type label alone does not establish that authority for household goods. Identify each agent and its role on your shipment.

Review evidence and dated accounts

Conservative retained sample: approximately 9 substantive accounts: five BBB customer reviews, two BBB complaints and two Trustpilot narratives.

Publication/update range: September 2, 2025–September 3, 2026. Trustpilot’s two retained accounts identify October 2025 experience dates; their 2026 publication/update dates are not move dates.

• BBB: Elizabeth B, November 22, 2025: Packing/loading praise.
• BBB: Karen H, September 2, 2025: Eventual reimbursement after delays; mixed household-goods and vehicle account.
• BBB: Anne B, July 6; Stephani P, July 22; Kristen J, August 29, 2026: Delivery/overflow concerns; company responses acknowledge delays.
• BBB: July 27, 2026 complaint: Identifies ShoreView Moving & Storage; disputed packing/inventory account.
• BBB: August 18, 2026 complaint: Identifies SWVA Moving and Storage; driver capacity, storage/custody and update concerns.
• Trustpilot: Deb A, February 18, 2026: October 14, 2025 experience; truck-capacity and crating disagreement.
• Trustpilot: KAliz, updated January 30, 2026: October 30, 2025 experience; damage and disputed claim handling.

Duplicate handling: No obvious duplicate was established within this selected subset. Redacted BBB identities prevent conclusive matching. Trustpilot’s reference to a BBB escalation was not counted as another account.

Excluded from the core sample: A non-booking sales interaction, international/cross-border narratives and older accounts with uncertain brand identity.

Resolution: Karen reports eventual reimbursement. ShoreView’s response disputes parts of the account and describes claim review; it does not establish a final settlement. Delay apologies and referrals to customer service are not confirmed resolutions.

Attribution: Preserve ShoreView and SWVA. Separate vehicle issues from household-goods conclusions. Unnamed-agent accounts remain brand-associated reports, not proof of headquarters performing the physical work.

Reported favorable experiences

• Positive packing/loading feedback.
• Favorable comments about individual drivers.
• Eventual reimbursement in one mixed account.

Positive evidence in this retained subset is older and thinner than the 2026 concern evidence; avoid broad praise about coordinators or national consistency. Better Business Bureau

Reported concerns

• Delivery delays, particularly belongings left for a later shipment.
• Difficulty obtaining firm updates or transportation plans.
• Reported damage/loss and disputed claims.
• Differences between the surveyed plan and available truck space or special-item preparation. Better Business Bureau

Storage-charge questions appear in complaints, but the retained evidence does not establish systematic overcharging or a typical estimate-to-final-price increase.

Attribution, resolutions and evidence limits

ShoreView Moving & Storage and SWVA Moving and Storage remain attributed to their specific accounts. Unnamed-agent accounts are brand-associated reports, not proof of headquarters performing physical work. Vehicle-transport issues in the mixed reimbursement account are distinct from household-goods conclusions.

Favorable evidence in this selected sample is older and thinner than the 2026 concern evidence. The packing/loading and individual-driver comments do not support national consistency or broad coordinator praise. Trustpilot experience dates in October 2025 are distinct from 2026 publication/update dates.

Company acknowledgments of delays accompany the customer accounts. ShoreView disputes parts of the packing/inventory account and describes claim review; that response is not a final settlement. Karen reports eventual reimbursement; delay apologies and customer-service referrals elsewhere are not confirmed resolutions.

No typical estimate-to-final-price increase, systematic storage overcharging or universal right to a particular delay payment is established. Non-booking sales interactions, international/cross-border narratives and older accounts with uncertain brand identity were excluded from the core domestic sample.

Review methodology

HGM’s October 7, 2026 review uses the selected substantive narratives and dated anchors described above. Approximate sample counts describe inspected accounts, not platform totals, authenticated transactions or representative customer samples. Reviews are accounts or allegations, not verified events; company replies are attributed statements. No national rating, pooled agent score, complaint rate or frequency claim is inferred.

Repeated excerpts, obvious duplicates and identifiable wrong-company accounts were excluded. Syndicated Google accounts counted once. Redacted names and missing move details limit cross-platform matching; undetected duplicates remain possible. Publication, complaint-filing, update and experience dates are distinguished where known. Contracts and full claim records were not independently authenticated. Sources may change.

Retained operational and historical context

The following material is retained from the earlier HGM profile. Earlier dates and evidence limitations remain attached to that material; the dated federal and review sections above provide the current update. Terms may change.

Earlier overview and booking context

North American uses local agents and advertises customizable moves, from fragile-only packing to storage and specialty work. The named agent, included services and storage arrangements deserve attention. A local-agent review needs a verified connection to a North American shipment before it can inform the national profile.

• Confirm who handles pickup and delivery. Match the North American and agent legal names, including USDOT 70851 / MC-107012 where applicable. Ask whether delivery may arrive in separate shipments and who communicates updates.
• Separate the included work from add-ons. Get written confirmation of packing, assembly, debris removal and specialty services included in your customized move.
• Put storage and claims terms in writing. Confirm storage location, duration, handling and redelivery charges, valuation during storage and the company responsible for claims.

Company and federal identity

Legal name: North American Van Lines Inc.
USDOT: 70851
MC number: MC-107012
Headquarters listed by FMCSA: Fort Wayne, Indiana
Federal entity type: Carrier / Freight Forwarder / Broker
FMCSA status displayed in the September 20, 2026 profile: Active.
Federal information is retained from that review and was not reverified for this layout update.

FMCSA records show motor carrier and broker of household goods authority, among other authorities.

Federal registration information is not a government recommendation or a promise about service. Broker status alone is not a red flag or a measure of service quality.

How the company works

North American Van Lines is a national moving brand that says it has operated since 1933. The company advertises long-distance residential moving, packing and unpacking, storage, vehicle shipping, specialty services, and business relocation.

North American uses an agent-network model. Consumers should identify the specific agent involved in their shipment and confirm the legal names and federal identifiers shown on the written estimate and Bill of Lading.

Company-advertised services

Availability and what is included depend on the specific move and written estimate.

• Interstate and long-distance moving
• Full-service packing and unpacking
• Fragile-only packing
• Storage
• Vehicle shipping
• Specialty moving
• Furniture assembly and related services

Earlier review context

This earlier assessment predates the dated October 7 evidence above. Its limitations are retained for context, not as a description of the updated sample.

The reviewed material describes damage or loss, claim disputes, late or split deliveries, and communication difficulty. A smaller set of detailed favorable accounts praises crews or coordinators.

North American operates through an agent network. For interstate moves under North American’s authority, HGM can discuss the shipment outcome while noting that the crews and local service may have been provided by an agent. Local-move or unrelated agent experiences should not be treated as North American evidence without verified linkage.

These are reviewers’ accounts, not verified findings, and the available evidence does not establish how often these issues occur. Confirm who will handle pickup and delivery, whether delivery may occur in separate shipments, and who manages updates and claims.

Evidence reviewed September 29, 2026. This summary is limited to material linked to North American Van Lines, USDOT 70851, with agent-network attribution limitations. Unlinked local-move, Allied, and other Sirva experiences are excluded.

This summary concerns North American Van Lines Inc., USDOT 70851. Agent-level work requires linkage to the North American shipment. Unlinked local-move, Allied, and other Sirva experiences are excluded; review accounts do not establish network-wide performance.

These references record the sources considered in HGM’s September 29, 2026 review. Source pages can change. Reviewer accounts are not independently verified events or a measure of how often an issue occurs.

What to verify for your move

• Identify the local agent. Confirm the company legally responsible for each phase of the move, not just the North American brand name.
• Separate included services from add-ons. North American advertises customizable full-service moves. Ask for written confirmation of which packing, storage, assembly, debris-removal, or specialty services are included.
• Review storage details. If storage is involved, verify location, duration, redelivery costs, handling charges, and how valuation applies during storage.

• North American and agent legal names
• USDOT 70851 / MC-107012 where applicable
• Inventory accuracy
• Estimate type
• Included versus optional services
• Storage charges and conditions
• Valuation coverage
• Pickup/delivery windows
• Claims procedures

Ask for the pickup and delivery windows and how changes will be communicated. Confirm your main contact and how updates will be provided throughout the move.

Sources and transparency

Company information and regulatory status may change. Verify current authority, insurance, and registration directly with FMCSA before booking.

HGM has no financial or commercial relationship with this company as of September 20, 2026. This company has not sponsored, approved, or endorsed this page.

This is an independent HGM company profile. HGM researches company information using public regulatory records, company-published information, and other available sources. Information can change, so consumers should verify important details before booking.

How HGM researches mover profiles

Corrections Policy

Other HGM options

Review your quote for an independent look at the paperwork, inventory and questions to ask. The mover does not receive or control HGM’s findings.

You can request to hear from North American Van Lines. The request is limited to this company, and a response is not guaranteed.

Source links and HGM policies

• FMCSA SAFER company snapshot
• FMCSA Motus licensing and insurance search
• FMCSA SMS safety overview
• North American main site
• North American full-service moving
• North American moving and storage
• BBB complaints — North American Van Lines Inc.
• BBB reviews — North American Van Lines Inc.
• ConsumerAffairs — North American Van Lines
• Trustpilot — North American Van Lines
• North American moving terminology — van lines and agents
• FMCSA SAFER — North American, USDOT 70851
• North American — company and agent-network information

HGM research methodology · Corrections policy · Dispute process

Corrections and transparency

Learn how HGM reviews corrections · Dispute process